Manager, Direct Sales

Kennewick, United States | Posted on 01/07/2026

We’re building the fiber network you deserve. Consistently fast, refreshingly straightforward and giving you control. From our home base in Kirkland, Washington, we’re connecting over one million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t get in the way of life: it should make it better.

Commission: Target commission of $48,000 annually

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a freshly great customer experience, and affordable plans that put customers in charge.

As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what’s best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

The Manager, Direct Sales will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, residential door‑to‑door, and aid in the development of new fiber communities.

• Lead and develop a high‑performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs)—overseeing hiring, onboarding, training, and fostering continuous growth and performance.
• Meet and exceed monthly sales performance expectations for all sales channels.
• Monitor and evaluate sales performance reporting dashboards with the BI team.
• Create and monitor lead and lag sales performance measurements.
• Build and execute processes and sales initiatives to increase customer penetration across the footprint.
• Facilitate the creation of e‑learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
• Assist in building new order entry processes for sales team.
• Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.

• Host community building events as new fiber areas are launched.
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.

• Perform other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Minimum four (4) years of Telecom industry experience.
• Minimum four (4) years of Sales Management experience.
• People management experience leading teams of 15 plus direct reports.
• Documented record of meeting and exceeding sales performance expectations.
• Excellent communication and customer service skills.
• High proficiency in MS Office products.
• Strong financial analysis and project management abilities.
• Competency in making data‑driven business recommendations.
• Analytical and problem‑solving aptitude.
• Must have reliable transportation and willing to travel as needed.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

• Bachelor’s degree in related field.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi‑task and collaborate effectively with other personnel to…