Front End Manager - Kennewick, WA.

• Locations 5204 W CLEARWATER AVE, KENNEWICK, WA, 99336, US
• Banner Albertsons
• Union Status Union

Position

Purpose:

Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.

Key Responsibilities & Accountabilities:

ü Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.

ü Handles customer relations in a positive manner, including effective resolution of customer complaints.

ü Promotes Albertsons/Safeway’s philosophy of personalized service.

ü Provides fast, friendly, courteous and legendary customer service.

ü Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.

ü Engages in suggestive selling and other sales techniques.

ü Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.

ü Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).

ü Ensures front-end is fully operational and projects a positive image.

ü Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.

ü Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.

ü Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.

ü Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.

ü Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

ü Responsible for maintaining a constant awareness of customer and employee safety.

ü Enforces dress and grooming standards for all employees.

ü Assists with controlling shrink.

ü Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

ü Other necessary and required duties as directed and required.

Skills and

Physical Requirements:

ü Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.

ü Ability to professionally handle difficult situations while projecting a positive image.

ü Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.

ü Ability to stand or walk for long periods of time and ability to move quickly.

ü Ability to operate and troubleshoot store computers and check stand equipment such as printers, scales, public announcement equipment, scanners and cash registers.

ü Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.

ü Ability to supervise others, analyze and gather facts for recommending disciplinary action.

ü Ability to make hiring or promotion decisions.

ü Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.

ü Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.

ü Ability to present a positive image to the public.

ü Exposure to potential hazards exists with respect to equipment and work…