Hotel Front Desk Agent

Posted 3 days ago

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. We are looking for part-time, approximately 16 hours a week, but it could be more. always willing to cross-train. Shifts would be 3 pm-11 pm, and weekends are required, although we do rotate the weekends. You will learn all shifts during training, including 7-3 pm & 11 pm-7 am.

You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary

• Experience in customer service or hospitality roles, ensuring guests feel welcomed and valued
• Ability to handle multiple tasks efficiently, such as managing bookings and addressing guest inquiries
• Proven track record of effective communication, both in person and over the phone, to provide clear and helpful information
• Strong organizational skills to maintain accurate guest records and manage bookings seamlessly
• Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests
• Proficiency in basic computer skills and familiarity with booking software to manage reservations and guest information
• Experience in resolving guest concerns with empathy and professionalism, ensuring a positive outcome for all parties involved

$17.50 - $18 hourly

We are a brand new 94-room property located in the Southridge area of Kennewick, right off 395. We strive to give our guests the best experience during their stay. Our company promotes cross-training as well as promoting from within.

• Paid Holidays
  -6 Paid Holidays offered:
  New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
• The amount of PTO you can accrue increases the longer you work with us after one full year of service
• Sick Leave - Available for Team Members employed in Washington after 90 days of employment