Community-Based Worker

Overview

Benton -- Franklin Workforce Development Council (BFWDC)

Vision: The BFWDC contributes to our prosperous community by elevating human potential.

Mission: Promoting a prosperous community by providing a progressive workforce system.

• Position Title: Community-Based Worker
• Reports to: Executive Director
• Type of Position: Hourly — 40 Hour/week (January 1, 2026 - December 31, 2026)
• Pay Range: $25.00-$28.00
• Benefits: Full package provided/available
• Schedule: Monday through Friday (Onsite) 8 am – 5 pm
• Application: If interested, please apply by submitting a cover letter and resume to Jessie Cardwell, Workforce Programs Director. Submissions should be made via e-mail at (Use the "Apply for this Job" box below). cover letters and resumes must be received on or before February 6, 2026.

The Community-Based Worker provides culturally responsive, relationship-based care coordination and resource navigation services to individuals and families accessing services through Work Source Columbia Basin (WSCB) and partner agencies. The position addresses health-related social needs and barriers that impact stability, well-being, and employment readiness — including housing, food access, transportation, healthcare access, benefits navigation, and family support.

Working across systems and in partnership with community-based organizations, healthcare providers, and public agencies, the Community-Based Worker builds trusted relationships, conducts need assessments, develops client-centered care plans, facilitates referrals, and ensures follow-through through closed-loop referral processes. The Community-Based Worker plays a critical role in reducing systemic barriers, strengthening cross-sector partnerships, and improving access to services for rural and underserved populations.

Care Coordination and Client Engagement — 35%

• Provide in-person and appointment-based services at the WSCB and partner locations.
• Conduct comprehensive needs assessments to identify health-related social needs and barriers.
• Develop client-centered care plans with clearly defined goals and action steps.
• Provide ongoing follow-up, coaching, and problem-solving support.
• Support transitions and discharge planning upon completion of care coordination services.
• Build trusted relationships using trauma-informed and culturally responsive practices.

Resource Navigation & Closed-Loop Referrals — 25%

• Identify and maintain up-to-date knowledge of local, regional, and state community resources.
• Assist clients with applications, referrals, and appointment-based services.
• Coordinate warm handoffs to healthcare, behavioral health, housing, food, transportation, and benefits providers.
• Complete closed-loop referrals to confirm services were accessed.
• Advocate for clients experiencing access, eligibility, or transportation barriers.
• Collaborate with WSCB staff to align support services with employment goals.

Community & Cross-Sector Partnerships — 15%

• Build and maintain relationships with community-based organizations, healthcare providers, housing agencies, and social service partners.
• Participate in partner meetings, cross-sector work groups, and coordinated service efforts.
• Identify service gaps and emerging community needs.
• Support outreach activities and community engagement events.
• Promote awareness of available programs and resources.