Technology Service Engineer

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Provides on-site second tier and Data Center Operations/Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects—collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects.

Incumbent works closely with manager and Field Engineers (Data Center Operations), overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work  Technology Services Engineer takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.

Provide technical support on operational or maintenance aspects of system equipment

Diagnose mechanical, hardware, software and systems failures, using established procedures

Collaborate to implement best practice system solutions and process changes.

Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.

Design functional solutions that enable process change, continuous improvement and competitive advantage.

Implement Plant system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.

Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.

Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.

Analyze, deliver and maintain Plant client, server and network technology according to business and technical requirements.

Actively contribute to requirements gathering process focusing on infrastructure components. In production support scenarios, support identification of incident trends and build proactive plans to eliminate.

Collaborate with application designers and vendor solution providers to proactively model optimized infrastructure solutions.

Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.

Adhere and comply with System Development Lifecycle (SDLC) and Release Management processes and procedures.

Manage stages of projects through uniquely assigned project manager roles and responsibilities. Execute project management disciplines to ensure project activities and tasks are delivered on time, within budget and according to approved scope and quality requirements.

Conduct effective investigation, diagnosis and root cause…