Technology Service Engineer

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

Title: Technology Service Engineer Location: Kennewick, WA Job Requisition : Req-260109 Time Type: Full time

Provides on-site second tier and Data Center Operations/Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects—collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects.

Incumbent works closely with manager and Field Engineers (Data Center Operations), overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work  Technology Services Engineer takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.

• Provide technical support on operational or maintenance aspects of system equipment
• Diagnose mechanical, hardware,software and systems failures, using established procedures
• Perform remote or on-site servicing and/or repair of company products/services
• Collaborate to implement best practice system solutions and process changes.
• Document functional requirements and ROI opportunities. Identify and addressrootcauses of business process problems.
• Design functional solutions that enable process change, continuousimprovementand competitive advantage.

• Implement Plant system security controls according to established standards, implement andmaintainsecure supplier remote access solutions for line of business machines collaborating with Information Security.
• Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according toestablishedarchitectural and design standards.
• Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements toestablishedstandards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
• Analyze,deliverandmaintain
  
  Plant client,serverand network technology according to business and technical requirements.

• Actively contribute to requirements gathering process focusingoninfrastructure components. In production support scenarios, support identification of incident trends and build proactive plansto eliminate.
• Collaborate with application designers and vendor solution providers to proactively model optimized infrastructure solutions.
• Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.

• Adhere andcomply with System Development Lifecycle (SDLC) and Release Management processes and procedures.
• Manage stages of projects through uniquely assigned project manager roles and responsibilities. Execute project management disciplines to ensure project activities and tasks are delivered on time, within budget and according to approved scope and quality requirements.
• Conduct effective investigation,diagnosis and root cause analysis of Incidents / problems. Develop,Implement and document solutions in a timely mannerandvalidatewith system users that service has been restored.
• Conduct proper urgency,impactand risk assessment of change requests. Plan, schedule, implement and document changesin accordance withcore SDLC and Change Advisory Board processes.
• Executetimelyandaccuratetime tracking of all work hours. Contribute toaccurateestimation of work activities and tasks.
• Performs other duties as assigned

• Four-year college degree preferred. Focus on computer science, informationsystemsor a related field desired.
• Minimum of 2-year college degree
• Twoyears’ experience with desktop / server hardware and software installation and support required
• Exceptional oral and written communication and customer service skills required
• Display a high sense of urgency,adaptabilityand flexibility in a fast-changing environment
• Possess excellent problem-solving abilities including analytical, prioritization, and escalation
• Ability to work within the multiple departments internal to IT
• Planning skills
• Knowledgeable of Microsoft Operating Systems, Office, Networking, Mobile Devices, and computer hardware
• A+ and Network + certification is preferred
• Basic…