Clerk-Typist​/Receptionist

Clerk-Typist/Receptionist I The Position

GENERAL

SUMMARY:

Promotes and supports population health by providing a variety of clerical, administrative and technical support services such as providing specialized program or department specific information to internal and external customers; answering phones, scheduling appointments; interviewing internal and external customers to establish services needed; establishing and maintaining data files, drafting and editing documents and correspondence. The work is performed under direct supervision.

• Provide initial contact with clients and determine client service needs. Initiate and assist clients in completing forms. Assure information is correct and complete.
• Schedule client appointments, process paperwork associated with type of appointment.
• Register and establish clients into appropriate computer systems, create encounters for services.
• Perform check out requirements such as charge appropriate fees and reconcile payments. Schedule follow up appointments as necessary.
• Balance monies and cash drawer daily and readies deposit for the bank as necessary.
• Receive, screen and direct telephone calls on multi-line phone system.
• Responsible for department support including data entry, meeting minutes and report generation.
• Maintain electronic data and file management systems, process records requests.
• Maintain basic knowledge of programs offered and stay abreast of staff changes.
• Maintain inventory of forms and materials for department operations.
• Maintain current knowledge and comply with all RCW's, HIPAA regulations and department/agency policies and procedures to protect the privacy and security of protected health information and confidential information.
• Operate standard office machines and equipment.
• Open, date stamp and sort incoming mail, order supplies as needed, copy bulk projects, fax and maintain office equipment.
• Type letters, create files, labels and other forms as needed.
• May be required to perform and document Medicaid Administrative Match activities per the Medicaid Administrative Match Training Manual for LHJs.
• Respond to public health emergency drills/exercises or actual events as requested.
• Other duties as assigned.

• Knowledge of the core functions and essential services of public health.
• Knowledge of general office principles and practices, including cash handling.
• Knowledge of software applications relative to the position assignment and ability to learn specialized software programs.
• Knowledge of basic accounting and mathematics.
• Knowledge of proper English grammar, usage and spelling.
• Customer service skills in person and via telephone (discretion, patience, etiquette, professionalism).
• Typing/keyboarding ability to type 40 wpm.
• Oral and written communications skills.
• Organizational skills.
• Ability to keep accurate reports and records.
• Ability to operate a multi-line phone system.

High school graduate or GED. 1 year of front desk reception and customer service experience, prefer medical office background. Bilingual Spanish desired.

If selected for this position, the candidate may be required to occasionally drive during work hours. A valid driver's license may be required where driving is necessary to perform specific duties.

The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview.