Account Administrator

Account Administrator – ServIT Inc

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• Responsible for maintaining effective, long‑term client relationships by conducting regularly scheduled calls and meetings to understand client needs.
• Calling all current clients to check the status of their account needs and satisfaction, letting them know about additional offerings that may benefit their future goals.
• Serve as a point of contact for our clients, to maintain and enhance our commitment to exceptional customer service, escalating queries and concerns when necessary.
• Maintain current account records, call recaps and documentation in accordance with company policies and expectations.
• Assist Account Managers in maintaining client road maps, documentation and administrative support.
• Work with Account Managers and senior leadership to find appropriate solutions to client problems.
• Provide regular and appropriate status updates to senior leadership.
• Assist in the preparation of proposals, presentations, and pitches for new business opportunities, innovations, or operational improvements.
• Assist in department projects, as needed.

• 5+ years of experience in a client services role working with high level contacts.
• Strong relationship building skills and the ability to work in cross‑functional teams to achieve timely results.
• Experience with all Microsoft office programs, able to learn new software and programs necessary to complete the tasks of this role.
• Highly organized and detailed oriented, able to write well to recap all calls, create presentations and proposals.
• Proactive and problem‑solving mindset.
• Passion for delivering exceptional client experiences and service.
• Excellent interpersonal communication skills.
• Ability to be coached and able to work independently with defined processes.
• This role requires occasional travel for off‑site customer meetings, in addition to hosting customer meetings at our office.

• Mid‑Senior level

• Full‑time

• Other

• IT Services and IT Consulting