Part Time Bridal Sales

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams. Join a company that dominates the products in its category and is known for strong customer service in retail. Minimal weekday hours are required; weekends only participation is possible. $400 bonus for every referral hired with NO LIMIT
* and competitive hourly pay rates with team bonuses. Get Paid Early!

* Additional terms and conditions apply.

Now that we’ve popped the question, please say “I do”.

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager.

Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver a 5-Star customer experience (Appointments/Customers/Point of Sale system). Use iPad tools to research and communicate this information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store’s achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with the leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management.
• Maintain high dress code standards for themselves per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.

Analyzing & Decision Making

• Respond promptly to all customer questions, providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/policies, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
• Set come-back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
• Become the trusted advisor to the customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become…