General Manager - Jared Jewelers - Town Center at Cobb

Title

General Manager

District Manager

Assistant General Manager, Jewelry Specialist, Sales Support, and Inventory Control

Reporting to the District Manager, the General Manager leads the day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and growth and development of team members.

• Communicate performance expectations and ensure all team members understand how their performance drives company success.
• Coach and develop the store staff to represent the brand consistently and to execute store visuals and marketing.
• Support and communicate corporate initiatives and execute corporate plans.
• Demonstrate professionalism and integrity in all interactions with customers and team members.

• Ensure team members and self deliver exceptional customer experience through training, outreach, communication and clear expectations.
• Empower team members to resolve customer issues within established parameters and drive high customer service through follow‑up.
• Compile and follow up on customer requests.

• Achieve sales projections and quotas set by the Company and develop strategies to maximize personal and team sales.
• Observe operations to identify successes and improvement opportunities.
• Coach store staff to address and correct issues.
• grasses analyze reports, identify trends and develop plans to address issues.
• Keep management informed about market, merchandising, payment programs of competitors and advise on changes.
• Implement initiatives that change behaviors to produce results.
• Collaborate with other Signet managers in the same area to create a culture of open communication and resource sharing.
• Motivate, persuade and influence others’ actions.

• Commit to the Company’s People First vision.
• Responsible for selection and development of talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development.
• Communicate performance expectations, set actionable goals and monitor progress.
• Maintain open communication, encourage participation and idea sharing.
• Ensure accuracy of team member data in system records to support Total Rewards.

• Establish a positive, professional work atmosphere where team members can bring their full selves to work.
• Treat all guests, vendors and team members with respect and value their contributions.

• Respond promptly and accurately to all management directives and requests for transfers, inventories and information.
• Maintain store neatness and cleanliness to represent the brand.
• Ensure compliance with company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Work a schedule based on the right time to effectively run the business, covering opening and closing shifts and ensuring adequate coverage for sales, coaching and training.
• Typical hours are a five‑day, 40‑hour work week during non‑peak periods; hours increase during peak selling periods.

• During non‑peak periods, a five‑day, 40‑hour work week is expected.
• Schedule based on effective business operation, including opening and closing shifts and time for coaching and training.
• Operating hours, coverage and customer traffic must be considered.

• Education:
  
  Minimum of 2 years of college preferred.
• Experience:
  
  At least 3 years of retail sales experience, OR 2 years of retail sales experience plus a minimum of 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Preference for candidates who are Diamond Council of America (DCA) certified.
• Advanced communication skills (written and verbal).
• Proficient with computers, advanced proficiency in MS Office and other related business technology.
• Strong interpersonal skills to build employee and.harrel relations.
• Advanced presentation skills for team member training and customer presentations.
• Strong problem‑solving…