Installation Manager

Overview

KNAPP is an equal opportunity employer that makes complexity simple by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are a global company with US headquarters in Kennesaw, GA. We specialize in automated solutions for WMS and WCS for B2B and B2C customers, with a workforce of over 7,200 employees in 50+ countries.

We reinvest 7% of revenue in R&D to sustain a strong future. For more information, visit

The Installation Manager is responsible for following the processes and instructions from the Field Operations Department on assigned tasks in a successful manner. Success is measured based on project quality, duration and costs. The Installation Manager is responsible for development and training of mechanical and electrical supervisors/technicians as well as installation contractors. This position supports field supervisors on all issues during the installation.

Responsibilities include gathering data from job sites, assigning supervisors/technicians to job sites and scheduling and approving travel plans for supervisors/technicians assigned.

• Review, assess and encourage team members to improve their technical knowledge and skills and to solve problems actively on their own
• Weekly and daily meetings with field operations crew
• Schedule team members to optimize the success of projects, particularly based on the qualifications of the team members
• Continuous progress monitoring of the project’s reports, escalations in case of deviances
• Frequent communication to team members at customer sites and in house
• Provide regular status updates to upper management
• Technical and qualitative review of project reports from team members, forwarding to upper management
• Evaluate and revise execution plans
• Leads kick off and post installation meetings
• Monitor and ensure compliance with safety guidelines with field technicians, supervisors, and QA managers
• Initiate actions and check to achieve the goal of a project
• Collect data from field operations from all projects and report to upper management
• Organizing and implementing training for team members
• Writing and maintaining installation documents
• Monitor assigned open points and tasks
• Interface with different departments
• Final review of projects by schedule, costs and quality with field technicians, supervisors, and QA managers
• Organizing training for field operations technicians
• QA record keeping
• Coordination with headquarters regarding installation, process, products and quality
• Provide project updates and training to supervisors and technicians
• Assist annual review with all team members

• Critical and Problem solving
• Responsible management of resources
• Motivation and opinion
• Positive, constructive and confident attitude about the company and position (role model of the company)
• Reliability and ability to work under pressure
• Able to complete tasks in high quality and in time, also in stressful situations
• Able to form an independent opinion under pressure and to implement it
• Handle failures and challenges
• Ability to focus on goals when facing challenges
• Flexibility to travel
• Willingness to learn
• Willingness and ability to improve skills and to learn new things to be up to the mark
• Ability to take criticism and use it in a constructive way
• Ability to manage conflicts
• Recognize and understand tension, to talk openly about it and to work together on a sustainable solution
• Ability to lead, motivate and encourage team members to reach defined goals
• Perception
• Ability to recognize, troubleshoot and in the end resolve team failures and problems

• 3+ years  experience on-site management or supervision of installations within a relevant industry
• 1+ years’ experience with Knapp equipment/systems
• Ability to communicate clearly verbally, clear concise writing skills
• Capability to work independently without daily supervision
• Entrepreneur with character, driven, goal oriented with a desire to take ownership in the quality of the installation
• Strong time management & organizational skills
• Flexibility and adaptability to changing…