LTL; Truckload; Logistics Supervisor

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers.

We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions:
Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

The Supervisor of LTL Client Operations is responsible for leading a team of client service representatives to ensure flawless execution of day-to-day LTL freight operations across Odyssey’s managed customer base. This individual is a key front-line leader focused on performance management, team development, and cross-functional coordination to meet client expectations and drive operational success. This role serves as a liaison between operations, procurement, and account management while managing escalations, ensuring KPI adherence, and helping identify and implement service improvements in a fast-paced, tech-enabled 3PL environment.

Location:

Kennesaw, GA.

Reports to:

Manager, LTL Operations.

• Team Leadership & Supervision:
  Supervise Team Leads and Logistics Coordinators supporting daily LTL shipment execution, issue resolution, and customer communication. Provide timely feedback, coaching, and mentoring to drive performance and development. Establish and track team-level KPIs, including service level adherence, execution timeliness, and productivity metrics. Oversee scheduling, workload balancing, and performance reviews for direct reports.

• Operational Support & Execution:
  Serve as the first point of escalation for operational issues and customer complaints; proactively manage resolution and root cause analysis. Monitor open orders, service exceptions, and delays; ensure real-time communication and corrective action. Partner with procurement to support rating, routing, and carrier assignment processes. Review system data integrity and compliance with business rules and SOPs.

• Cross-Functional Coordination:
  Work with Account Management to ensure alignment on customer-specific SOPs and requirements. Participate in customer onboarding and transition efforts to ensure smooth handoffs and go-live success. Facilitate knowledge transfer and communication across sales, carrier operations, and IT as needed to maintain seamless execution.

• Process Improvement & Documentation:
  Support standardization of operational procedures, documentation, and best practices across assigned accounts. Assist in deploying new tools, workflows, or technologies aimed at increasing automation or efficiency. Monitor team feedback and industry best practices to suggest process enhancements.

• Training & Development:
  Coordinate onboarding and cross-training for new team members. Maintain accurate and updated internal playbooks and client SOPs. Foster a…