Customer Experience Accounts Receivable Supervisor

Overview

Location:

Kennesaw, GA (SAF) - Management

Airgas is Hiring for an Accounts Receivable Supervisor in Kennesaw, GA!

Quentin Chavis Jr. /  /

Job Description

Summary:

The Customer Experience Accounts Receivable Supervisor at Airgas USA, LLC is responsible for leading a team that manages accounts receivable activities, ensuring efficient cash flow and outstanding customer service. This role focuses on resolving complex billing and payment issues, maintaining positive customer relationships, and optimizing collection processes.

• Supervise, mentor, and train a team of Accounts Receivable Specialists, fostering a customer-centric and results-oriented environment.
• Oversee the daily operations of the accounts receivable department, including cash application, invoice processing, and collection efforts for a large customer base.
• Act as an escalation point for complex customer inquiries, disputes, and payment issues, providing timely and effective resolutions.
• Collaborate with sales, operations, and finance teams to identify and resolve root causes of payment discrepancies and improve the overall customer experience.
• Monitor key performance indicators (KPIs) for accounts receivable, such as DSO (Days Sales Outstanding) and aging reports, and implement strategies for continuous improvement.
• Develop and implement best practices for collection strategies, dispute resolution, and customer communication to minimize bad debt and maximize cash flow.
• Ensure compliance with company policies, procedures, and relevant financial regulations.
• Conduct regular team meetings, performance reviews, and provide constructive feedback to team members.
• Prepare and present reports on accounts receivable performance to management.
• Identify opportunities for process automation and efficiency gains within the accounts receivable function.

Required Qualifications:

• High school diploma or equivalent
• Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.
• Proven track record of managing and motivating a team in a fast-paced environment.
• Strong understanding of accounts receivable principles, collection techniques, and credit management.
• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Preferred Qualifications:

• Previous manufacturing experience a plus

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees  dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans  Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to known disabilities of such individuals.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-ac