Operations Support Manager, Brand Standards and Engagement

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Specific Tasks And Responsibilities

• Responsible for ensuring department s documented standard operating procedures (SOPs) and department policies are updated and disseminated as directed by the AD of Standards and Engagement

• Assists with implementation and monitoring a tracking system for all new hire training, hourly employee refresh trainings, manager refresher trainings, serve safe trainings
• Works closely with location managers to coordinate and schedule onboarding activity for new dining employees

Supports assigned locations and/or programs with operational logistics such as hiring and retention programs for staff. Responsible for the oversight of operational support systems. May coordinate human resources support. Maintains consistent implementation of policy and practices across assigned areas. May provide support for department and/or division events.

KEY RESPONSIBILITIES:

• May manage and maintain the student assistant program in the assigned areas including but not limited to, scheduling, approving time, approving and communicating shift requests, maintaining the student assistant scheduling app
• Manages and maintains temporary staffing supporting assigned locations
• Responsible for scheduling, monitoring, and approving time and invoice processes, and serves as the liaison for the assigned area contractors
• Assists in the processing of posting requests and hiring needs for assigned areas
• Updates internal staffing tracker to reflect any changes or updates communicated by leaders
• Liaison for hiring managers regarding hiring needs and/or processes
• Maintains and updates department dedicated technology systems and shared files for accuracy and consistency including creation of financial reports
• Helps cover leadership gaps in residential and retail operations when managers are out or there are special events or groups that require additional leadership
• Assists managers with attendance tracking for the location(s) and communicates next progressive discipline steps when certain milestones are hit
• Assists managers with staffing records to assure consistency of documentation across all areas
• Assists leaders with any additional support functions as needed for success of the operation
• Maintains and updates internal facilities and equipment master file
• Tracks equipment warranty information, smallware needs and/or replacement and equipment repair
• May be responsible for the supervision and performance management of assigned staff

High school diploma or equivalent

Three (3) years of related work experience at a supervisor or assistant manager level for a food service establishment

An undergraduate or advanced degree from an accredited institution of higher education in a related field

Previous experience specifically in a Higher Education food service setting at a manager level

Proposed Salary

The budgeted salary range is $54,160 to $60,000. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong…