Global AML Operations – Senior Project Manager

Global AML Operations – Senior Project Manager

Charlotte, North Carolina;
Jacksonville, Florida;
Fort Worth, Texas;
Pennington, New Jersey;
Kennesaw, Georgia;
Phoenix, Arizona

To proceed with your application, you must be at least 18 years of age.

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• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects.

We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind‑set.

• Manages key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log)
• Coordinates and directs the work efforts functionally aligned to the project
• Adheres to Bank of America’s Global Change Standards and follows the delivery framework established by the overarching Program of work
• Represents the health and status of the project to the change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum of project delivery
• Ensures stakeholder engagement and keeps them informed of progress
• Identifies, manages and escalates project risks & issues
• Manages project scope and timeline
• Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
• Drives change governance and change control
• Ensures clearly defined responsibilities and accountabilities for key project roles
• Chairs working groups and other forums as required