Call Center Manager; Onsite; Kennesaw
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-01-12
Listing for:
Vaco by Highspring
Full Time
position Listed on 2026-01-12
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Associate Director, Recruiting at Vaco ()
Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position.
In‑office work is required. Only candidates who live in the metropolitan Atlanta area will be considered.
Base Pay Range$80,000.00/yr - $/yr
Seniority level- Mid‑Senior level
- Full‑time
- Customer Service
- Industries:
Consumer Services
- Drive efficiency and effectiveness with in‑house call center agents
- Lead transformation of team into a high‑performing, sales‑driven team
- Provide oversight in all aspects of customer service, building a culture of excellence
- Adjust staffing to meet seasonal demands
- Ensure call center meets targeted KPIs
- Implement sales training programs for CSR team
- Develop team members
- Bachelor’s degree is REQUIRED
- 12+ years call center experience with 5+ years in a supervisory position is REQUIRED
- Must possess strong analytical and motivational skills
- Excellent customer service skills required
- Strong verbal and written communication
- Great attitude and solid leadership skills
Eligible for discretionary bonuses, medical, dental and vision benefits and the company’s 401(k) retirement plan.
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