Call Center Manager

Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability.
Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required.

• Drive efficiency and effectiveness with in-house call center agents
• Lead transformation of team into a high-performing, sales driven team
• Provide oversight in all aspects of customer service, building a culture of excellence
• Adjust staffing to meet seasonal demands
• Ensurecallcenter meets targeted KPIs
• Implement sales training programs for CSR team
• Develop team members

• Bachelor's degree is REQUIRED
• 12+ years call center experience with 5+ years in a supervisory position is REQUIRED
• Must possess strong analytical and motivational skills
• Excellent customer service skills required
• Strong verbal and written communication
• Great attitude and solid leadership skills

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.