Information Technology Apprenticeship - IT Service Desk Operations

Information Technology Apprenticeship - IT Service Desk Operations

Apply for the Information Technology Apprenticeship – IT Service Desk Operations at Kennesaw State University.

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe.

Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia.

Primary location for Job Responsibilities
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department;

it does not guarantee permanent employment with the University.

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi‑fi and associated peripherals
• Learns to identify individual component failures and replace computer, audio, video or control system components
• Provides technical customer service assistance while following established procedures to resolve user technical issues
• Learns to document and appropriately escalates incidents

Educational Requirements
High School diploma or equivalent

Required Experience
No experience required; on‑the‑job training provided

Preferred Qualifications
Student currently enrolled seeking a degree.

The budgeted salary range is $12.50 to $16.50 per hour. Offers are based on relevant experience.

Knowledge
Will acquire experience and exposure to information technology systems, programs and processes.
Will acquire experience with regulations pertaining to information technology.
Will acquire experience with regulations pertaining to storage and handling of confidential data.
Learn to accurately define incidents, problems, and events in the trouble ticketing system.
Learn to troubleshoot and resolve desktop computing and audio‑visual issues.

Skills
Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite).
Attention to detail and follow‑up skills.
Strong customer service skills and phone and e‑mail etiquette.

USG Core Values:
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be…