Senior Windows Engineer

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65.00/hr - $70.00/hr

Direct message the job poster from Insight Global

JOB DESCRIPTION

We are seeking a highly skilled and proactive Senior Windows Engineering Specialist to join our advanced engineering team. This role goes beyond traditional Tier 3 support, focusing on deep diagnostics and hands-on remediation of complex Windows endpoint issues. The ideal candidate is a technical expert who can independently investigate, resolve, and prevent system failures across enterprise environments.

Locations:

Charlotte, NC

• Lead resolution efforts for Windows crashes, performance issues, and device-level failures.
• Perform in-depth analysis of Windows ETL trace logs, crash dumps, and system diagnostics.
• Act as the final escalation point for unresolved issues from Tier 3 support.
• Fix broken or malfunctioning machines — not just diagnose, but implement solutions.
• Mine system data to identify patterns, root causes, and opportunities for remediation.
• Develop and apply fixes, patches, and configuration changes to restore system health.
• Collaborate with infrastructure, support, and engineering teams to drive long-term solutions.
• Document technical findings, resolutions, and contribute to internal knowledge bases.
• Maintain strong follow-up practices to ensure issues are fully resolved and verified.

• Expert-level experience in Windows OS internals, diagnostics, and hands-on remediation.
• Strong ability to read and interpret ETL trace logs, crash dumps, and performance data.
• Proven track record of fixing complex endpoint issues in enterprise environments.
• Excellent communication and follow-through skills to ensure resolution and accountability.
• Experience with data mining and analysis to support proactive remediation.
• Ability to work independently and drive investigations to completion.

• Microsoft certifications (e.g., MCSE, Windows Client/Server, MD-102).
• Experience with endpoint management tools (e.g., SCCM, Intune).
• Familiarity with scripting (Power Shell) for automation and diagnostics.
• Background in performance engineering, reliability engineering, or endpoint hardening.

$65/hr to $70/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• Mid-Senior level

• Contract

• Engineering

• Staffing and Recruiting