Customer Service and Professionalism PT Instructor, Professional Certificate Programs

Overview

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia.

We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice.

We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location: Kennesaw, Georgia

Full/Part Time: Part Time

Regular/Temporary: Regular

Locations

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Specific Tasks And Responsibilities

• Provides instruction in basic customer service skills, best practices, and behaviors that will help students succeed in service industry jobs
• Ensures student mastery of the learning outcomes by providing continual feedback and various methods of assessment measurements
• Learn how the brain works, good study habits, and personal learning responsibilities
• Identify both good and poor examples of customer service behaviors
• Learn to look at service from the customer's point of view
• Learn the definition of customer service, learn key factors in good customer service, and explore how customer service affects the customer experience
• Learn the definition of empathy and how it is used to improve customer service
• Learn the characteristics needed to be good in the role, the duties required of a customer service representative, and how to handle tense situations
• Learn the role of customer service in business
• Learn about ideal personal characteristics and traits and the importance of an appropriate appearance, and reflect on strengths and weaknesses
• Learn about the importance of time management and how to apply a general problem solving method
• Learn about leadership, teamwork, team roles and their own strengths and weaknesses in those roles
• Practice successfully leading a team
• Learn about workplace harassment, discrimination, and bullying
• Learn about the importance of keeping workplace information confidential

Provides quality and technically relevant instruction in the assigned program. Follows departmental guidelines, policies, procedures and relevant regulations.

KEY RESPONSIBILITIES:

• Provides quality and technically relevant instruction of course curriculum
• Teaches students learning strategies
• Conducts teaching and instructional activities using educational equipment, manipulatives, props, and other learning aids
• Provides continual feedback and various methods of assessment measurement by ensuring student mastery of the learning outcomes as addressed in the program's addendum
• Assesses and records grading for all homework assignments, quizzes, and tests
• Completes paperwork associated with classroom and project management
• Participates in marketing of courses to prospective students by providing technical information during biannual Open House events
• Assists with course and/or program evaluation and continuous improvement and resolves quiz disputes when necessary
• Maintains acceptable program quality and satisfaction scores
• Keeps Program Manager informed of any curriculum or student code of conduct issues
• Records attendance in the learning management system

Educational Requirements

Bachelor's Degree from an accredited institution of higher education

Required Experience

Five (5) years of experience in a customer-centric professional environment

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Knowledge, Skills, & Abilities

• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to motivate students to actively participate in all aspects of the educational process
• Able to review syllabus and learning outcomes the first night of class
• Able to provide sufficient time for students to complete course evaluations
• Do not release class early
• Do not leave class unattended
• Able to respond to student inquiries in a timely manner

Knowledge

Be familiar with all emergency procedures posted in the classroom

Skills

Excellent interpersonal,…