Senior Financial Aid Counselor- Student Support

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia and are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

295506

Primary:
Kennesaw, Georgia – 1000 Chastain Road NW. Alternate:
Marietta, Georgia – 1100 South Marietta Parkway.

Full Time, Regular.

Counsels and advises students and parents on the various financial aid programs. Assists with the administration of one or more federal, state, or institutional financial aid programs. Evaluates financial aid applications to determine student eligibility for various programs and performs data collection and record‑keeping duties.

• Demonstrates a comprehensive understanding and knowledge of financial aid at the federal, state and institutional levels.
• Reviews student’s eligibility for federal, state, and institutional programs and ensures student files are accurate and completed in a timely manner.
• Manages federal and state processes or programs, including but not limited to awarding, application download and tracking, CFlags, private loans, consortium agreements, HOPE and Zell Miller scholarships, HERO Scholarship, Federal Work Study, Return to Title IV, private scholarships, etc.
• Responds to student inquiries by working at the front desk, responding to tickets from the Communications Center and email inquiries from students; contacts outside entities to resolve student data conflicts, including but not limited to servicers, state and federal agencies.
• Understands and researches issues related to federal and state systems such as CPS, EDE, NSLDS, COD, and Surfer.
• Reviews and analyzes daily exception reports to resolve issues and complete student files.
• Reviews and audits completed work to ensure accuracy and compliance, recommending changes based on workflow and productivity issues.
• Participates in annual trainings and professional development to keep abreast of new information and program changes.

• Educational:
  Bachelor’s degree from an accredited institution of higher education in a related field.
• Experience:
  
  Two (2) years of relevant experience in financial aid.

• NASFAA credentials.
• Advanced degree from an accredited institution of higher education in a related field.
• Previous experience in a financial aid office at an institution of higher education.
• Working and tested knowledge of Banner (Ellucian).

• Ability to understand, interpret, and synthesize information from students/parents to effectively counsel.
• Ability to diffuse difficult and emotional situations.
• Can handle multiple tasks or projects at one time, meeting assigned deadlines.

• Working and tested knowledge of state program rules and regulations pertaining to financial aid in the State of Georgia.
• Working and tested knowledge of Title IV rules and regulations pertaining to Federal Student Financial Aid.
• Working knowledge of FERPA and associated regulations.
• Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
• Proficient with computer applications and programs including Microsoft Office suite, Ellucian Banner Financial…