Sturgis Library User Services Associate - Evening & Sunday Shift

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Primary Location for

Job Responsibilities:

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

This position is for the evening shift. The typical schedule during Fall and Spring Semesters is Sunday from 12:15pm-9:15pm & Monday-Thursday from 2:15pm-11:15pm.

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

• Provides excellent customer service to KSU students, faculty, staff, and the broader community
• Proactively engages and assists library users with discovering and accessing library content and shared resources
• Determines customer need through thoughtful inquiry
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends
• Assists with the development of KSU Library policies and procedures
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
• Participates in a variety of library projects and initiatives, as assigned
• Gathers and analyzes statistics and data on activities and provide reports as needed
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts

• Educational Requirements:
  
  Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
• Required Experience:
  
  Two (2) years of related customer service or office support experience.

• Preferred Educational
  
  Qualifications:
  
  An advanced degree from an accredited institution of higher education in a related field
• Preferred Experience:
  
  Previous experience in an academic library, public library, or media center

Knowledge, Skills, & Abilities

• Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
• Able to maintain confidentiality
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at…