Customer Service Representative; Part-time

Pet Vet Care Centers' North Cobb Animal Hospital is currently seeking Part‑time Customer Service Representatives to join their team! At Pet Vet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage for all the moments that matter. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

The Customer Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provides excellent customer service in person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Two years of veterinary customer service experience.
• Manage a multi‑line phone system, schedule appointments, and triage "itchy ears" vs. "emergencies."
• Act as the vital link between our pet parents and the medical team to ensure no question goes unanswered.

• Maintain accurate patient files and process payments using Cornerstone.

• Scheduled weekday shift from 7:30 am to 6:00 pm and alternating Saturday shifts from 8:00 am to 1:00 pm.

$14–$16 USD

You care for pets. We care for you.

Pet Vet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.

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