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Customer Service Rep

Claims Resolution Specialist II: Escalations & Negotiations

Job in Kennesaw, Cobb County, Georgia, 30156, USA
Listing for: CarMax
Full Time position
Listed on 2026-03-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading automotive retailer seeks a Claims Specialist II in Kennesaw, Georgia, to research and resolve escalated customer concerns. The successful candidate will gather and analyze claims data, engage with customers and service providers, and ensure fair resolutions are reached. Candidates should have an associates degree and 1-3 years of relevant experience, alongside strong negotiation skills and proficiency in MS Word and Excel.

This role contributes to a commitment to exceptional customer service.
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