Customer Service Representative, Shuttle Operations

Customer Service Representative, Shuttle Operations

Join to apply for the Customer Service Representative, Shuttle Operations role at Metropolis Technologies.

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

• In a professional and service‑related manner, meets and greets airport patrons at loading platform and provides assistance with baggage, information and directions associated with the operation and other airport services provided.
• Communicates with Dispatcher and/or Supervisor on matters related to the operation and facilitation of service for the traveling public.
• Maintains orderly queuing and boards passengers according to designed procedures.
• Assists in providing timely rotation of buses through utilization of orderly passenger queuing techniques.
• Maintains open line of communication with patrons and provides timely updates of information.
• Completes reports related to type of assistance provided.
• Performs other duties as directed.

• High School Diploma or an equivalent combination of experience and education.
• Availability to work 2nd shift, 3rd shift and/or weekends may be required.
• Valid state‑issued driver’s license with a current address and acceptable driving record if expected to drive a company vehicle or on company business.
• Ability to read, write and interpret the English language and effectively present information to customers, clients, supervisors, and other employees.
• Ability to apply common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
• Adaptability: adapts to changes in the work environment, dealing with change, delays, or unexpected events.
• Judgment: exhibits sound and accurate judgment.
• Work Environment: noise level is usually moderate to loud; exposure to vehicle emissions is moderate to high; exposure to extreme hot/cold temperatures is moderate to high; subject to all weather conditions including precipitation and wind; exposure to bright sunlight and nighttime working conditions is high.
• Physical demands: frequently required to stand, walk, use hands; may need to lift up to 50 pounds.

US‑LA‑KENNER

Salary Range: $15.00 per hour (+ tips). Eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.