Parts Specialist

Overview

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls per company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers where permitted by state and local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate and driving eligibility requirements are met.
• All other duties as assigned.

• Required:
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly, and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
• Desired:
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly supports a strong promote-from-within philosophy to grow your career within the organization.

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact  or call  option, and provide your requested accommodation and position details.