Member Specialist

Overview

(USA) Member Specialist role at Sam's Club

Base pay range: $17.00/hr - $24.00/hr

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

• Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting with purchasing decisions, and helping members locate merchandise.
• Support member service in the self-checkout area by resolving issues, promoting Sam's Club products and services, guiding members on self-service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges according to policies for different membership and payment types.
• Assist with securing and safeguarding Sam's Club assets by observing and communicating potential criminal activity, maintaining paperwork logs, executing emergency procedures, and ensuring compliance with security and safety practices.
• Assist with training Member Frontline Service associates on processes, procedures, technology, tool functionality, and program rollout; provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and ethics standards by applying related action plans and the Open Door Policy in executing business processes.
• Complete work assignments by using policies and resources, collaborating with managers and coworkers, setting priorities, meeting deadlines, communicating progress, and identifying opportunities for improvement and adaptation to change.
• Demonstrate Respect for the Individual by embracing differences, fostering belonging, and building a collaborative team environment.
• Act with Integrity by upholding high standards of ethics and compliance, modeling Walmart values, and supporting the goal of a regenerative company.
• Serve Customers and Members by delivering results with the customer in mind and making decisions based on reliable information, balancing short and long-term priorities.
• Strive for Excellence by continually learning, taking calculated risks, and supporting others through change.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• PTO and other leave benefits include paid time off, parental leave, family care leave, bereavement, jury duty, voting, and sick/vacation leave as applicable. PTO details depend on job classification and tenure. See One.
  
  Walmart notices for information.
• Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and other reimbursements.

Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor’s degrees. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about benefits and eligibility, see One.

Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may apply in specific circumstances.

Minimum Qualifications — Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications — Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Retail experience including operating front-end equipment (e.g., cash register), working with mobile retail applications.

Primary

Location:

455 31

St St, Kenner, LA , United States

Employment type:

Part-time

Job function:
Management and Manufacturing

Industries:
Retail

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.