Assistant Store Manager; Esplanade

Assistant Store Manager

Kenner, LA | Full Time | Retail Operations | Manager/Supervisor

Goodwill is more than just a retail store; we are a community‑driven organization dedicated to transforming lives through the power of work. By joining our team as an Assistant Store Manager, you will play a crucial leadership role in making a positive impact on individuals and communities; your leadership will help create a positive and inclusive shopping experience for our customers while supporting our programs that enhance the dignity and quality of life for individuals and families.

If you have a retail business owner mentality this position is for you.

• Competitive Salary
• Medical, Dental, Vision, 403(b) Retirement Plan with employer match, Life Insurance, Pet Insurance
• Monthly bonus based on achieving revenue goals

• Lead, supervise, and motivate store employees to reach production guidelines (minimum 125 garments per hour with a minimum quality standard of 80%). Ensure a constant rotation and flow of merchandise to the sales floor daily.
• Support staff by coaching, training, developing, and leading the store team.
• Ensure compliance with all safety practices and procedures.
• Create and maintain a positive public image of Goodwill through a clean store environment and excellent customer service.
• Lead and assist in receiving, pricing, and displaying store merchandise.
• Open and close the store, balance cash registers, and conduct end‑of‑day procedures.
• Maintain a clean and hazard‑free store through daily monitoring and cleaning of all areas.
• Perform all duties of all store personnel including cash register, donation receiving, sorting, hanging, pricing, and cleaning.
• Communicate daily needs with transportation department and district manager.
• Assist in scheduling employees with focus on adequate coverage to ensure all donations are processed from receipt to sales floor on the day they are received.
• Conduct daily store walkthroughs, team huddles, and regular store meetings.
• Know production, revenue, and expense budgets, and work to achieve or exceed budgeted goals.

• Ability to achieve budgeted goals and implement a contingency plan if goals are not met.
• Strong interpersonal skills; able to interact cordially and productively with a variety of people.
• Ability to market Goodwill and explain the mission to the public.
• Establish and maintain effective working relationships with store personnel while motivating them to optimal performance.
• Clear written and verbal communication in English.
• Flexible schedule, willing to work nights, weekends, and occasional long hours.
• Valid driver’s license, vehicle registration, insurance, and current inspection sticker; able to pass MVR check.
• Physical ability for repetitive hand movements (sorting, hanging, pricing) and prolonged standing, walking, bending.
• Function in a fast‑paced environment with occasional high stress periods.
• Knowledge of clothing brands and household item values.

• High School diploma or equivalent.
• Minimum of two years of retail management experience preferred.
• Background in leading teams in retail sales, production, manufacturing, or assembly preferred.
• Maintain minimum liability automobile insurance required by the State of Louisiana.
• Valid driver’s license and current registration and state inspection.
• Proficiency in computer skills including Outlook, Word, Excel, and related programs.