Food & Beverage Supervisor, St Fagans National of History

As our Food & Beverage Supervisor you will be operationally based at our F&B premises/outlets, leading in the daily operation of that space and supporting a team of F&B Assistants. This will include the delivery of both the daily F&B offer in our cafes/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.)

You will be responsible for ensuring that high-quality food, beverage and service is consistently delivered, and for line management of the F&B Assistant team, to include all HR duties as required.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, and will take an active role in the ordering of stock and equipment and stocktaking for your designated area/outlet.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Deputy Operations Manager.

• Being operationally based in the F&B outlets, directly supervising the team and ensuring consistently excellent levels of customer service are delivered and standards are upheld
• Being accountable for ensuring the F&B outlets are compliant in all aspects of legislation and regulation, including food safety and health and safety, and to include the retention of a 5 Food Hygiene rating
• Maximising sales and profit and achieve targets through planning and delivery of all aspects of the catering operations, and by controlling costs
• Being responsible for departmental keys and cash control, completing departmental cash policy paperwork on a daily basis and investigating and resolving any variances in a timely manner. Ensuring that cash is secured at all times
• Full line management responsibilities for the F&B Assistant team, including recruitment and PDR completion
• Responsible for recruiting and training F&B Assistants to departmental standards, and driving a sales and visitor experience mentality within the team
• Leading the team by communicating and directing them to complete allocated tasks in line with departmental processes and procedures
• Taking an active role in driving our visitor experience ethos and training forward and embedding this across the F&B outlets
• Developing and training teams to excel in customer care and product knowledge, resulting in a highly-trained and motivated team who excel in customer care and product knowledge
• Responsible for supporting in stock ordering and stock control, to include the control of wastage and completion of stocktakes
• Responsible for supporting in menu creation and implementation, ensuring that gross profit is achieved in line with budget
• Delivery of a high-quality, sustainable and commercially viable food & beverage offer in each outlet
• Achievement of a successful business operation within each outlet, contributing positive net results to the Enterprises P&L. This to be achieved through prudent management of all financial aspects of the F&B outlets, to include effective stock management and rotas
• Maintenance of systems for accurate record keeping and ensuring compliance with these