Technical Lead; Legal Assistance Scheme

Job Title:

Technical Lead (Legal Assistance Scheme) Salary:
Circa £39,500 (Dependant on skills and experience)

Location:

Stoneleigh, Warwickshire with agile working

Working Hours:

35 hours per week Contract Type:
Permanent

The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.

As Technical Lead for the Legal Assistance Scheme, you’ll oversee the daily delivery of our LAS shared service model, ensuring subscribers receive timely, accurate and high‑quality support. You’ll manage and coach a team of Case Support Assistants, lead workflow and resource planning, and act as the first escalation point for complex queries. You’ll also drive continuous process improvement, support reporting to senior governance groups, and help enhance member experience across the scheme.

You’ll bring strong leadership experience from a customer service or contact‑centre environment, with a proven track record of managing KPIs, workflow and service quality.

You’ll be an effective communicator, confident in handling complex queries, making evidence‑based decisions, and supporting others to do the same.

With solid operational awareness, attention to detail and the ability to work under pressure, you’ll thrive in a fast‑paced setting. A degree‑level qualification and sound understanding of process improvement, quality assurance and member‑focused service delivery will help you excel.

Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:

• Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
• Option to buy and sell up to 5 days annual leave
• Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc.
• Enhanced maternity, p