Marketing & Box Office Assistant

Overview

We are looking to recruit a creative and enthusiastic Marketing & Box Office Assistant as Lake District Music sets its sights on an ambitious new long-term strategy. This is a key role at the centre of LDM, working directly with the Executive Director and freelance Marketing Consultant.

The Marketing & Box Office Assistant will have two main areas of responsibility:

• Supporting marketing campaigns for the summer festival and our year-round programme of events.
• Ensuring the smooth running of our box office system and helping audience members book tickets.

This role will introduce you to many different areas of marketing and the skills that are needed to create successful marketing campaigns, from planning to content creation, to delivery and evaluation. This would be a perfect first or second role for someone who is interested in a career in marketing but isn’t sure in what area they want to specialise.

For full details please visit:

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HOURS: Up to full time

Occasional evening, weekend and bank holiday working may be required in addition to full attendance at the summer festival.

Please note that full time applications are preferred, but we are open to considering part time applications.

LOCATION: Kendal, with occasional travel around Cumbria during events, particularly the summer festival

REMOTE/HYBRID WORKING: While our preference is for the Marketing & Box Office Assistant to work from our physical office in Kendal, we are open to remote/hybrid working arrangements for outstanding candidates.

PENSION: We enrol all our PAYE employees in a NEST pension scheme with an employer contribution of 4%.

TRAINING: Investing in our staff is important to us, equipping you with important skills for your future. We set aside a budget each year to help all our staff hone their abilities or learn something new.

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MARKETING (50%)

• Assist in implementing and evaluating effective, data-driven marketing strategies for all print and digital campaigns
• Assist in creating engaging content for all digital channels
• Updating content on the website (Wordpress)
• Organise distribution and mailing of LDM’s print marketing
• Coordinate volunteers to assist in publicity
• Play an active role in LDM’s audience development strategy

BOX OFFICE (50%)

• Facilitating bookings and donations by audience members – by phone, post and online
• Setting up events on the ticketing system (Monad)
• Managing the box office teams at our concert venues (including in-person ticket purchasing, providing accurate customer lists and seating plans)
• Learning about and maximising the potential of our ticketing and customer relationship management system
• Generating accurate reports and monitoring ticket sales against targets

GENERAL

• As part of a small team we all have a shared role to play in the general administration of the organisation supporting our colleagues during busy periods and contributing to the wider objectives of the organisation

PERSON SPECIFICATION

The Marketing & Box Office Assistant is an entry-level role and is ideal for someone who is looking to kickstart their career in the arts sector. The LDM Marketing Team is fast-paced and exciting. You don’t need to have experience of marketing or classical music to apply for this role, but we are looking for someone who is motivated, energetic, proactive and willing to learn.

We are looking for someone with:

• a passion for music and the arts and a desire to build a career in the sector
• an interest in social media and digital cultural trends (whether you use social media yourself or try to have an awareness of what is going on in the cultural world)
• Organised and reliable with excellent attention to detail
• Able to prioritise and handle multiple tasks within a fast-paced environment
• Approachable, welcoming, and able to energise a team of volunteers

The above serves as a guide and is not exhaustive; all staff are expected to undertake other duties and projects as may be reasonably required by the Executive Director. You will be working as part of a small, friendly team who all roll up their sleeves to get the job done. You may be asked to provide extra support during busy periods, working together in a…