Business & Registered Home Manager; Residential Care Home

About Us

Silver Howe Care Centre is a residential care home with a strong community ethos and a commitment to exceptional, person-centred care. As an Employee-Owned Trust (EOT), our staff are more than employees – they are co-owners who have a genuine voice and shared responsibility in the success of the home. This ownership culture promotes respect, accountability, and team pride, benefiting both staff and residents.

We are also a proud signatory of the Armed Forces Covenant, supporting those who serve or have served, along with their families. Values such as loyalty, teamwork, inclusion, and service underpin how we care for residents and how we support each other.

At Silver Howe, everyone contributes, everyone matters, and everyone benefits. Our aim is to provide a safe, homely and supportive environment where residents thrive, and staff feel valued, heard and empowered to grow.

We are seeking a motivated and proactive Business Manager to work alongside the Clinical & Registered Home Manager in the effective running of the care home.

As the second Registered Home Manager, the primary focus of the role will be to lead on all assessments of potential new residents, ensuring a thorough and person-centred pre-admission process. You will be responsible for all pre-admission work, including completing assessments, preparing and managing contracts, and accurately inputting new resident information into our systems.

Due to the nature of the role, assessments may need to be carried out outside of standard office hours to meet the needs of prospective residents and their families. As such, flexibility in working hours is an essential requirement of this position.

• Work closely with the Clinical Home Manager to ensure smooth day-to-day operations with resident care, safety and well-being at the centre.
• Maintain ongoing compliance with CQC requirements, ensuring policies and procedures are followed, monitored and kept up to date.
• Manage and resolve complaints from residents, families or staff promptly, professionally and sensitively.
• Maintain home occupancy.
• The assessment and onboarding of new service users.
• Secure Value for Money with budget management and meet financial targets
• Maintain clear and professional communication with residents, families, staff, external partners and regulatory bodies.
• Lead quality improvement plans that enhance the resident experience and the overall performance of the home.

• NVQ Level 5 in Leadership & Management in Health and Social Care (or working towards).
• Experience in care and people management within a care home or adult social care setting.
• Experience of carrying out assessments of potential service users, with the ability to make informed, person-centred admission decisions.
• Strong understanding of compliance, regulation and audits (CQC, Health & Safety, Adult Social Care).
• Effective leadership skills able to inspire, support and develop a team.
• Excellent communication and interpersonal skills, with the ability to manage sensitive or complex situations.
• Strong organisational and time-management skills with the ability to prioritise and meet deadlines.
• Keyboard and Computer literate including PCS, and Excel and other digital systems.
• Car driver due to rural locations of assessments of new service users.

• Previous experience as a Registered Manager or in a similar leadership role within adult social care.

• Employee-Owned Trust (EOT) – giving staff a voice, shared ownership and access to future tax-free financial benefits.
• Proud Armed Forces Covenant employer – supporting the Armed Forces community.
• Eligibility for theBlue Light Discount Card.
• Free uniforms and free on-site parking.
• Training, professional development and career progression opportunities.

If you are passionate about high-quality care and want to be part of a supportive, resident-focused and forward-thinking organisation, we would love to hear from you. Join us in shaping a home where residents thrive and staff feel valued, supported and empowered.