Network Asset Controller - Shifts

Job number UU04604 Country United Kingdom Region Cumbria Location name Kendal - Kent House, Mintsfeet Road South, Kendal, Cumbria, LA9 6ND
Posting End Date 04/03/2026 Band 6b Role Type Permanent Work hours 37 Hours per Week Salary £35,009

To provide great water for a stronger, greener and healthier North West

Reporting to the Windermere Operational Resilience Lead, you will be responsible for the effective day-to-day operation and maintenance of all Wastewater Network powered assets e.g. pumping stations, combined sewer overflows and detention tanks within a defined geographical area. You will ensure the smooth operation of assets minimising any impact on the customer and ensuring excellent customer service at all times. You will provide the first call response to reactive incidents, you will need to be pro‑active and will be responsible for the efficient operation of Network Assets in your area.

To achieve this you will need to maintain a close working relationship with other members of the network maintenance team and the Remote Monitoring Controllers. In addition you will work closely with other roles within the maintenance organisation and other departments within UU.

The successful candidate will be required to work a continental rotating shift pattern consisting of 4 shifts on and 4 shifts off, for a period of 8 calendar weeks and then a break of 18 days.

Working as part of the Network Maintenance Team and allocated to a defined area you will be accountable for ensuring the day-to-day operation and optimisation of the Wastewater network mechanical and electrical assets (e.g. pumping stations, powered mechanical screens and detention tanks.) Undertaking both pro‑active and reactive activities to ensure efficient asset operation you will also be accountable for:

• Reducing the number of failures and preventing any flooding or pollution incidents. This will be a critical aspect of the role.
• First call maintenance activities, root cause analysis and remedial actions are key to the reduction of failures and associated alarm volume.
• Managing asset failures, dealing with interim arrangements and returning assets to service as efficiently as possible.
• Carrying out planned and reactive first call maintenance tasks on all Wastewater Network mechanical and electrical assets.
• Monitoring, responding to and reducing reactive calls and alarms.
• Ensuring statutory compliance with required H&S, environmental and regulatory rules and guidelines associated with Wastewater Network powered assets.
• Ensuring that investment needs are identified and prioritised.
• Producing and maintaining contingency plans for all sites.
• Responding to customer issues in relation to your area of responsibility and ensuring high levels of customer satisfaction.

To be successful in this role good information technology skills are essential together with the ability to understand United Utilities systems and their capabilities and limitations. You will need good interpersonal skills in order to communicate effectively with colleagues and customers and as you will often be working alone you will need to be capable of using your own initiative and have a flexible approach to highly varied workloads.

You will also need:

• Good time management - able to work to agreed deadlines and achieve personal objectives.
• Good analytical and problem solving skills.
• Good team working skills.
• Ability to co‑ordinate framework contractors in delivering small projects and remedial works.
• Full UK driving licence.

Although not essential it would be beneficial if you were able to demonstrate basic maintenance understanding of the operation of powered assets, and a general understanding of wastewater network activities. It would also be beneficial if you were able to demonstrate:

• An understanding of Wastewater regulatory requirements.
• Minimum of 5 GCSE's (or equivalent) A – C (including Maths and English)

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension…