Member Assistant

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training.

We are committed to building a diverse workforce and will consider all applicants.

• Provide exceptional member experiences in Branch, alongside promoting the Society’s services including our digital platforms.
• Effectively identify, assess and mitigate risks in line with the Society’s risk management framework and regulatory expectations.
• Undertake all activities in line with Society procedures and processes, ensuring that conduct rules are met.
• Seize opportunities to achieve and exceed your agreed objectives, playing your part in the Society’s Our 9 objectives and strategic plan.
• Ensure good member outcomes through the application of the concepts of Consumer Duty.
• Follow the Society’s Complaints Procedure to deal with member complaints, escalating where appropriate.
• Engage with our local communities through supporting initiatives and events taking place.
• Keep up to date with online training, including mandatory refresher training and manual reading.

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• You must be able to travel between Grange, Kendal & Lancaster Branches on a regular basis.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.
• Attention to detail and a ‘right first time’ approach.
• Sound knowledge of market opportunities and a clear focus on achieving growth objectives.

This role will be based across 3 of our Branches (Grange, Kendal & Lancaster). You must be able to commute to each Branch independently using your chosen mode of transport. Please note that you may be required to travel to a branch on short notice & may be required to travel to other Branches as required.