Library and Customer Assistant – WMF

Are you an energetic, highly motivated, and customer-focused individual with a passion for public service? We are looking for an enthusiastic team player to join our dynamic Library Service, providing essential frontline support across the South Lakes area.

This role is incredibly varied. You will be at the heart of the community, acting as a welcoming point of contact and ensuring every customer—from toddlers at rhyme-time to older residents seeking digital support—has a positive, inclusive, and enriching experience.

• Frontline Customer Service
  : act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
• Promoting Reading & Literacy
  : actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
• Information and IT Support
  : deal effectively with all customer enquiries—face‑to‑face, over the phone, and digitally including support with IT and digital services.
• Operational Duties
  : carry out essential general library duties, support building security, and perform basic health & safety tasks.
• Events and Activities
  : actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
• Flexible Teamwork
  : work collaboratively as part of a dedicated team.
• Be able to travel and work flexibly across the South Lakes library locations—including Ambleside, Windermere, Milnthorpe, Grange-over-Sands, Sedbergh and Kirkby Lonsdale—if cover is needed.

Successful candidates will demonstrate a positive outlook and be ready to embrace change and service development.

• Exceptional Customer Focus
  : proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
• Communication
  : highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
• Team Player
  : you must enjoy working as part of a flexible, collaborative team across different locations.

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers ()

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

To apply please click the Apply Now link below.

Company:
Westmorland and Furness Council

Salary: £25,989 (Pro rata)

Location:

Kendal, Cumbria

Sector:
Corporate Services

Sector:
Administration

Sector:
Communications

Job Role:

Officer