Practice Administrator - part time

The Management Team at The James Cochrane Practice are seeking a Practice Administrator to support them in a variety of administrative tasks. This is a varied role - no two days will be the same. You'll help keep the practice running safely, efficiently, and compliantly whilst supporting a wide range of core functions.

Why you'll love working with us

• A friendly, collaborative team who value what you do
• Opportunities to build skills and develop within Primary Care
• Generous annual leave plus Bank Holidays

What were looking for

• Confidence working with IT systems and learning new processes
• Strong organisational and administrative skills
• Someone who can work independently and as part of a wider team
• A proactive, positive and flexible approach. Youll need to prioritise, multitask, and stay calm when its busy
• Ability to handle sensitive or confidential information professionally
• Experience in General Practice administration is desirable, but not essential

What you'll be doing

• Providing flexible administrative support to the management team
• Supporting specific projects based on business needs
• Helping us improve systems, processes, and patient experience

We are a 2-site, part-dispensing practice in Kendal with around 17,500 patients, keen to attract caring, motivated, and passionate colleagues. We are a training practice with an active frailty and care home support team. We offer a wide range of enhanced services including minor surgery, women's health and menopause, coil/implant fitting, as well as Dermatology and ENT GPwER clinics.

We strive for a good work / life balance while achieving high-quality patient care and offer a fair allocation of work across all the GP team. We have a Quality Improvement culture, and continually develop our systems to respond to the changing environment of primary care, aiming to minimise administration workload and maximise job satisfaction to the benefit of our patients and our team.

We are a GP registrar and medical student training practice, an accredited Veteran Friendly practice, and a parkrun practice.

The Practice Administrator is responsible for providing valuable support and resource to the Practice Management Team. The role is flexible and responsive to the needs of the business, and specific projects may be tasked which could fall outside of the primary role.

The postholder is responsible to the Patient Services Manager but will liaise closely with other members of the Practice Management Team as appropriate, to meet business needs.

Practice Administration

Administration support as required, to meet the varying and changeable needs of the practice. Working in close liaison with Patient Services Manager.

Including, but not limited to:

Digital and IT Support

• Systems support and maintenance (e.Emis, Docman, Accu Rx, Microsoft Office)
• General IT support and troubleshooting

Business and Operational Support

• Supporting management led project activity as needed
• Running searches and reports for clinical audits and data quality
• Administrative support for system and process reviews
• Ensuring administrative tasks are completed accurately and on time
• Help run and develop our Patient Group
• Producing and updating practice literature,(e.g. newsletters, leaflets, guides)
• Assisting in health campaigns such as seasonal vaccination recall and clinics
• Supporting patients with queries as needed
• Updating and maintaining digital channels such as social media, website and waiting room screens

Communication

Using a variety of methods to communicate well with a range of stakeholders, including patients, other members of the practice team, and people from other organisations.

• IT literacy e.g. Word, Excel, Outlook
• Ability to prioritise workload

• Administrative experience in busy office environment
• Experience handling confidential information
• Primary care or NHS experience
• Experience supporting meetings

• General education to A level or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.