Sales Administrator

Sales Administrator – Swiss Timepieces

Location: Kendal, Lake District

Salary: £24,500 + Annual Bonus + 29 Days Holiday + Pension

Working hours: 35 hours per week (Monday‑Friday) with alternate Saturdays (33.5 hrs with a weekday off). Role can be offered as full‑time or split between two part‑time positions.

Swiss Timepieces is a leading name in luxury timepieces, offering milestone experiences and craftsmanship. We specialise in buying and selling prestigious luxury watches across the UK. We are looking for a Sales Administrator to support the sales team and serve as a key front‑of‑house presence for clients.

• Welcoming clients into the showroom and representing the business professionally.
• Organising client appointments and supporting the sales team's daily schedule.
• Assisting with invoicing, packaging and dispatch of client orders.
• Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing and billing.
• Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand's tone and standards.
• Providing administrative support to the sales team to ensure deals progress smoothly.
• Delivering after‑sales support, including order amendments, exchanges and warranty or insurance enquiries.
• Building and maintaining strong client relationships through thoughtful follow‑up and personalised communication.
• Maintaining accurate records of client interactions, enquiries and transactions within the CRM system.
• Working closely with the Sales Manager and wider team to support overall sales performance.

• Previous experience in a sales administration, client support or customer service role (desirable).
• Strong customer‑focused mindset with genuine pride in delivering excellent service.
• Clear, professional verbal and written communication skills.
• High levels of organisation, reliability and attention to detail.
• Ability to prioritise tasks effectively and manage multiple responsibilities.
• Confidence interacting with clients both in person and remotely.
• Proactive, self‑motivated approach with a strong sense of ownership.
• Competence with Microsoft Office and general office systems.
• Experience with CRM software desirable, but not essential.

• Salary: £24,500 (dependent on experience).
• Annual performance bonus.
• 29 days holiday, including bank holidays.
• Pension – workplace scheme.
• Personal development and training aligned with your strengths and interests.
• Team socials, company events, collaborative working culture.

Full‑time (one position) or two part‑time roles depending on availability and suitability. Flexibility can be discussed with the right candidates.

Apply now through our short application process, which includes a few quick assessments and a behavioural profile for you to keep. Interviews are ongoing with a start planned for February 2026 – please apply right away.