Registration Technician

Registration Technician I

Department:
Primary Care

Program: DWC Front Desk

Reports to:

Medical Office Manager

Employment Status:
Full-Time

FLSA Status:
Non-Exempt

Schedule:

40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

The Registration Technician is responsible for the accurate check‑in process for all un’ina (patient) this includes verification of the following: insurance, demographic, and required Health Systems forms. The Registration Technician's job duties must be completed accurately and timely as the performance directly impacts the revenue received by the Kenaitze Indian Tribe. The Registration Technician is responsible for assisting with all incoming phone calls to Dena’ina Wellness Center.

• Greeting un’ina, verifying their identity, and responsible for completing the check‑in process
• Responsible for accurate completion of the check‑in process for all un’ina appointments which includes verification of demographic information to include name, address, contact information, insurance details, and updating any forms as needed
• Scans photo , insurance cards, and other necessary documentation into electronic health record (EHR)
• Completes pre‑registration prior to un’ina appointment to ensure all necessary documentation is in the un’ina chart
• Verifies insurance coverage for each un’ina and accurately attaches correct insurance to encounter
• Verifying Family Health Resource (FHR) screening for un’ina (patients) is completed annually
• Accurately documents all un’ina encounters within the EHR
• Responsible for scheduling un’ina (patient) appointments
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all‑inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

• Light work - Exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
• Stoop, kneel, crouch or crawl (Position self, Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Repetitive Motion

• Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur

List Equipment used for job:
Computer, Phone, Fax Machine, Photo Copier, Scanner, Electronic Health Record

Drives KIT or Personal Vehicle: N/A

• Local

Education

• High School Diploma or GED

Experience

• Two (2) years' experience in a medical office setting as a Registration Technician or Scheduler with experience in insurance verification
• Years of experience in customer service

Preferred

• Knowledge and experience working with cultural diversities

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire, or, with approval of the hiring manager, sign a Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position (If Applicable)
• Basic Life Support (BLS) certification required, or obtain within ninety (90) days of hire

Special Skills

• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Conducts business in a service‑oriented manner that is attentive, pleasant, respectful and…