IT Support Engineer

About Us

Be You - Our people create our best Plexus. Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as ਹਨ। We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

IT Support Engineer

Plexus is seeking avyš highly skilled and experienced IT Support Engineer to take ownership of complex technical escalations, maintain critical infrastructure components, and mentor junior staff. If you are proficient across the stack, from end‑user support to server maintenance, we invite you to apply!

Due to the nature of project work we require candidates to hold U.K. nationality or to either have, or be able to go through, U.K. national security vetting and clearance.

This role is an on‑site, full‑time position.

• Focus on advanced problem resolution and infrastructure stability.
• Serve as the escalation point for all complex hardware, software, and network incidents, driving issues to complete resolution.
• Manage and maintain core server infrastructure (physical and virtualised environments, e.g., VMware), including patching, monitoring, and troubleshooting performance bottlenecks.
• Oversee and optimise our Active Directory structure, Group Policy Objects (GPOs), DNS, and DHCP services.
• Develop, implement, and maintain IT operational documentation and disaster recovery procedures for critical systems.
• Lead small to medium‑scale IT projects, such as system upgrades, migrations, or theासाठी rollout of new infrastructure technologies.
• Support global projects to ensure smooth transitions.
• Provide advanced troubleshooting and support for sophisticated network components (e.g., firewalls, managed switches, Wi‑Fi configurations).

• Experience:
  
  2+ years in an advanced IT support, Systems Administration, or Infrastructure Engineering role.
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• Deep proficiency with Windows Server operating systems (2016/2019/2022) and virtualization technologies.
• Scripting proficiency using Power Shell for routine administrative tasks and automation is highly desirable.
• Solid understanding of Layer 2/Layer 3 networking, VLAN configuration, and VPN technologies.
• Exceptional diagnostic, analytical, and mentoring abilities to guide colleagues and interact confidently with senior management.
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• UK security clearance will be required for this role.

At Plexus, we are at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries helping our customers create the products that build a better world.

• A workplace centered on collaboration and integrity.
• Supportive leadership teams that value work‑life balance through a flexible work environment.
• An inclusive environment that values diverse backgrounds, experiences, and expertise.
• Flexible career paths across a variety of disciplines.
• Innovative design solutions and state‑of‑the‑art technology that improves lives.
• Commitment to local community involvement encouraging employees to participate in outreach activities with charities, local schools, universities and colleges and promote STEM careers.

• Bespoke development plan.
• Online learning and formal development programs.
• Full‑time, permanent employment contract.
• Enhanced pension contributions.
• 33 days of annual leave (inclusive of public holidays).
• Paid family leave.
• Private medical insurance.
• Group income protection insurance.
• Employee Assistance Program (EAP).
• Electric Vehicle salary sacrifice scheme.
• Cycle to work scheme.
• Volunteer time off.
• Hybrid working option (role dependent).
• Life assurance.
• Occupational health.
• Vision care discounts.
• Discount schemes.
• Company sick pay scheme.
• Onsite gym discount.

We don't look for culture fit but culture add. We value all the perspectives our team brings to the table, and we want to hear from you. We encourage people from all backgrounds to apply and will look at candidates holistically, balancing work, education and additional experiences.