Job Description & How to Apply Below
This position will be based out of our Retail Store and Warehouse in Kelowna, while supporting our current retail stores in Britannia Beach, Victoria and Kelowna and future locations within BC.
What You’ll Love About Us
Competitive salary
Annual performance bonus
100% Company paid health, vision & dental benefits
Sick pay
Employee Assistance Program
RRSP/DPSP matching
Uniforms provided
Opportunities for training & advancement
100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
Perks, Perks, Perks! Discount on products sold in our retail stores, and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!
What You’ll Do
As we continue to grow our business in British Columbia, this role will be a hybrid of in-store leadership with hands on responsibilities including serving customers, supporting the warehouse operations with daily order selection as needed and the District Manager responsibilities listed below.
Operations Excellence
Train and hold stores accountable to operation excellence
Works directly with SM and ASM to identify recommendations for process improvements
Visiting stores in your territory to conduct store audits, ensure adherence to action plans, and maintain positive work environments and culture of innovation, passion, and excellence in district.
Cascading information to our stores, on issues including but not limited to: new policies, promotions, strategies, etc.
Ensuring all locations deliver exceptional customer service and maintain high customer satisfaction levels.
Addressing and resolve customer complaints and issues in a timely and effective manner.
Reporting
Reporting on instore compliance to standards and operational excellence
Monitoring key performance indicators (KPIs) and implement action plans to achieve targets.
Forecasting
Provide feedback from stores directly
Store Improvements (QA/Facility/H&S)
Identify store needs and submits facilities requests
Hold stores accountable to maintaining brand standards in store
Audits with cross-functional partners
New Store Openings
Recruitment and training of new store staff
Operations set up
Training, leading, mentoring, and supporting Store Managers to ensure effective management of the store operations and development of their teams.
Assist in the development of tactical execution plans to support projects and new store growth; support with the management of project deadlines and communicate regular status updates to the Retail Director.
People & Culture
Working alongside the Retail Director on Store Manager, Assistant Store Manager and Supervisor succession planning
Conducting Store Manager performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge
Work closely with People & Culture on the recruitment process for store staff
Address employee issues in a timely manner, aligned with KD values
Health & Safety
Address employee health & safety concerns in a timely manner, aligned with KD values
Training and Development
Input and feedback into training materials and development needed
Hold stores accountable to in-store training execution and safety standards
Finance
Hold stores accountable for financial results and tasks and control standards
Analyze store and district-level P/L statements to assess areas of improvement and further opportunity, related to increase sales and profitability and optimizing cost controls.
Procurement
Hold stores accountable to processes and procedures
Special project(s)
What You Need to Get the Job Done
Proven experience as a District Manager or similar senior management role, preferably in the retail or food service industry.
Post-secondary education in business administration, marketing or a related field.
Strong leadership and team management skills with the ability to motivate and inspire others.
Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
Proficient…
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