Service Glazing Manager

Flynn Group of Companies is currently looking for a Service Glazing Manager to support our Kelowna Branch located in Lake Country, BC (
Office Location - 8775 1 Jim Bailey Crescent, Unit D, Lake Country BC, V4V 1L7
), reporting to the Service Manager.

Day in the Life

Lead and mentor field employees, ensuring alignment with company goals and service standards

Help grow and build our Glazing Service business

Daily review of project progress with the foremen and review of field reports

Monitor quality, safety, and training requirements through regular visits to project sites

Dispatch calls to field technicians, providing all necessary job information prior to their arrival on site

Must take all service and emergency calls and maintain on-call status 24 hours per day, 7 days a week

Ability to conduct presentations through lunch & learns

Build strong relationships with existing clients and actively pursue new business opportunities

Represent the company at industry events, trade shows, and networking functions

Collaborate with the team to manage the workload, sales targets, and scheduling

Support initiatives that enhance employee engagement, recognition, and retention

Promote Flynn’s culture by modeling core values such as integrity, teamwork, and safety excellence

Operations & Project Oversight

Review and prepare quotes and tenders for glazing maintenance, repairs, and upgrades

Oversee the preparation of reports, including photos and pricing

Review invoicing, accounts receivable, and overall workflow using Flynn’s custom app with the Service Manager

Manage and update project schedules and oversee safety audits

Make strategic decisions on staffing, equipment, and fleet expansion.

What We Offer

Competitive wages and benefits

RRSP Matching

Great environment where our motto is "Flynn Family Winning Together!"

On-going career development programs through our in-house Flynn University and eLearning courses

What We Are Seeking

5
-10 years of progressive glazing experience in the construction industry, ideally with exposure to service glazing, facility management or building envelope management

Proven leadership and supervisory experience, with a strong ability to delegate, plan, and manage teams effectively

Demonstrate the ability to build and maintain strong client and team relationships, with a focus on service excellence and long-term growth

Entrepreneurial mindset with a proactive approach to business development and client satisfaction

Exceptional communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with hands-on experience using industry specific tools such as Bluebeam and AutoCAD

Reliable and strong problem-solving skills

Work independently as well as in a team-based environment

Work in a fast-paced environment and strong attention to detail

$85,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.