Project Manager, Program ​/ Project Manager, Operations Manager

Who We Are
Service Master of Central & Northern Okanagan provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.

At Service Master we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:

Can Do Attitude

Get It Done Right

Win as a Team

What We Offer

Competitive Wages

Excellent Health and Dental Benefit Plan

RRSP and Profit-Sharing Program

Career Advancement Opportunities

Tuition Reimbursement

Casual Dress Code

On-Site Parking

Employee Referral Program

The Project Manager is responsible for developing key working relationships with Adjusters and Insurance Companies. The Project Manager is responsible for determining the scope of work for the project, working in conjunction with the Homeowner, Adjuster, or Insurance Company. The Project Manager ensures the work is completed on time and to the highest quality, focusing on the scope and estimate of work to bring the property back to pre-loss state.
What You Will Do

Initiate initial customer contact

Educate client on process, timing and expectations of emergency and repair phase

Prepare accurate quotes and estimates, confirming target margins are met

Ensure project requirements are being fulfilled and deadlines/milestones are achieved

Ensure adherence to Emergency Phase timelines as per established Service Master standard operating procedures

Deliver exceptional customer service to all stakeholders: i.e Adjusters, Property Managers, Homeowners & Insurance Representatives

Focus on marketing to develop new leads and relationships with Adjusters and Property Managers

Develop network of business relationships within the Central & Northern Okanagan region with an eye to growing the Service Master brand and generating new business

What You Have

University or College Diploma in construction management preferred OR

Formal training in a related field

Minimum 5 years experience in the Restoration or Construction industry preferred

Water Remediation Technician (WRT) certification is an asset

Fire and Smoke Restoration Technician (FSRT) certification is an asset

Detailed understanding of reconstruction process

Knowledge of building codes regulating construction trade

Strong interpersonal and communication skills, both written and oral

Excellent leadership and entrepreneurial skills

Skilled at managing multiple projects, opportunity analysis and decision making

By joining Service Master Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.