Level 2 IT Support Specialist

Are you looking for a hybrid technical support position in a tight, supportive MSP team environment?

Sky Sail Technologies is looking for a Level 2 IT Support Specialist who is eager to grow their technical skills while building strong client relationships.

This is primarily an onsite role (80%) serving our professional services clients, with the remainder of the time spent on remote support and proactive maintenance.

We’ll Provide: A competitive salary of $60k- $70k CDN Health Spending Account 10 Wellness days a year, vacation time, paid holidays Hybrid work opportunity Opportunity to grow within the company A great company culture on a small team of 3 employees

What you’ll do:

Deliver hands-on technical support at client sites across the Interior BC region Perform proactive maintenance on client systems to prevent issues before they occur Provide helpdesk support for day-to-day technology needs Configure and deploy workstations, mobile devices, and peripherals Manage user account administration in Microsoft 365 environments Troubleshoot network connectivity and performance issues Skills you’ll need: 2-4 years of IT support experience Solid understanding of Windows 11 desktop support Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs) Understanding of Active Directory and Azure AD fundamentals Familiarity with backup and disaster recovery concepts Mobile device management (iOS, Android, and MDM [Microsoft Device Management]) experience and Basic Power Shell scripting knowledge is a plus Strong communication (written and verbal) and interpersonal skills Able to work well both within a team environment and autonomously Flexible schedule to accommodate occasional after-hours work Ability to travel to client sites in and around Okanagan Driver’s license Next Steps:
Quick apply with your resume here OR Get a head start on our application and aptitude testing process here: