Group Head, IT Infrastructure, Security and Operations

Group Head, IT Infrastructure, Security and Operations

This position is for a premier private healthcare provider in Southeast Asia, at the group level.

The Group Head of Infrastructure, Security and Operations is responsible for facilitating the establishment of the organization's overall IT infrastructure and security strategy and roadmap to transition the organization towards its future-state IT infrastructure. He/she advices on the development of IT infrastructure standards and governance policies and processes for operations, as well as capabilities and constraints of the IT infrastructure and security environment.

He/she is responsible to establish governance policies, standards, procedures and guidelines to ensure that IT infrastructure architecture, solutions, and technologies are aligned with the organization's vision and strategy.

The person is expected to be proficient with enterprise architecture methodologies and frameworks, architecture modelling tools, as well as product development methodologies. The Head of IT Infrastructure, Security and Operations is an influential leader with a broad sense of perspective to be able to drive decisions with key internal and external stakeholders. He/she is strategic in his/her approach to managing resources and developing capabilities within the team.

• Establish infrastructure strategy and design
  • Work with Senior Management Team to shape the organisation's overall IT infrastructure strategy and to define desired performance standards for IT infrastructure.
  • Guide the formulation of a roadmap to transition the organisation towards its future-state IT infrastructure.
  • Advise on the design for an agile, scalable and secured IT infrastructure with built-in automation tools and workflows.
  • Provide overall IT infrastructure architecture thought leadership.
• Manage infrastructure implementation and optimization
  • Solicit buy-in from Senior Management Team on the implementation of IT infrastructure strategy and architecture.
  • Advise stakeholders on capabilities and constraints of the IT infrastructure environment.
  • Oversee the development of disaster recovery and contingency plans.
  • Assess performance of IT infrastructure against defined standards and business requirements.
  • Recommend new technologies for security IT operations and service quality improvement, as well as for cost optimization.
• Establish and oversee standards and governance
  • Establish metrics, key performance indicators (KPIs), Service Level Agreements (SLAs) and protocols.
  • Establish governance policies, standards, procedures and guidelines based upon business strategy.
    
    Advise on the development of IT infrastructure standards and governance policies and processes for operations.
  • Ensure regulatory and legal compliance of physical and digital infrastructure design.
• Manage partners and vendors
  • Build strategic relationships with key infrastructure partners, vendors and technology providers.
  • Lead negotiations with external partners and vendors.
  • Oversee performance of key partners and vendors in the delivery of services.
• Manage people and organization
  • Review operational strategies, policies and targets across teams and projects.
  • Develop strategies for resource planning and utilization.
  • Review utilization of resources.
  • Oversee the development of learning roadmaps for teams and functions.
  • Establish performance indicators to benchmark effectiveness of learning and development programs against best practices.