Technical Account Manager; TAM

• Develop a deep understanding of customers’ technical environments, business needs, and goals to provide tailored solutions and guidance.
• Serve as the primary technical point of contact for assigned customers, ensuring their success in using our products and services.
• Proactively monitor and manage customer health, identifying potential issues and providing preventative solutions.
• Lead technical conversations, product reviews, and technical workshops with customers.
• Drive product adoption, ensure proper implementation, and provide guidance on best practices.
• Collaborate with internal teams (e.g., Support, Engineering, Sales) to resolve complex technical issues and advocate for customers' needs.
• Provide product updates, troubleshooting assistance, and technical guidance during critical incidents or escalations.
• Manage and prioritize multiple customer accounts, ensuring timely resolution of support requests and the delivery of high-quality service.
• Track and report on customer satisfaction, technical health, and product feedback.
• Assist customers in developing and executing their roadmap for product deployment, integration, and scaling.
• Contribute to the development of internal resources and best practices for customer success.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in a technical customer-facing role, such as a TAM, Solutions Engineer, or Technical Support Engineer.
• Strong technical background with experience in cloud services, enterprise software, or infrastructure technologies.
• Experience with troubleshooting and resolving complex technical issues in a fast-paced environment.
• Knowledge of IT infrastructure, networking, and system integration.
• Excellent communication and interpersonal skills, with the ability to build relationships with both technical and non-technical stakeholders.
• Ability to explain complex technical concepts in simple, customer-friendly language.
• Strong problem-solving skills, with a focus on customer satisfaction and success.
• Self-starter with excellent time management and organizational skills, able to handle multiple priorities and customers simultaneously.

• Experience with specific technologies relevant to your company’s offerings (e.g., cloud platforms, SaaS solutions, security tools, etc.).
• Certifications in relevant technologies (e.g., AWS, Azure, VMware, Cisco, ITIL).
• Familiarity with agile methodologies and project management tools.
• Knowledge of IT service management (ITSM) best practices.
• Experience in a customer success or account management role in a technical environment.

Please send your resume and a cover letter detailing your experience and why you're agreat fit for this role to careers .We’re excited to hear how you can contribute to our customers' success and our growing team!