Seasonal Guest Services Supervisor Job Kelowna area,BC Canada,Hospitality / Hotel / Catering

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and Eldorado Marina, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd.

owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

Under the guidance of the Front Office Manager, the Guest Services Supervisor is responsible for leading the day-to-day Front Desk operations, ensuring, and maintaining a consistently high standard of guest service. You will be responsible for checking guests in and out, coaching the team and maintaining the smooth flow of front desk services and daily operations of Eldorado Resort.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns

Supervise and assist Front Desk team as required

Ensure adherence to quality standards and service

Handle complaints and provide resolution

Assist Front Office Manager as required

Serves as the property Manager on Duty as required

Follow company and Front Office policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training

Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

Have a complete understanding of key systems (Onity & Salto)

Speak using clear and professional language; answer telephones using appropriate etiquette

Welcome and acknowledge guests; anticipate and address guest needs; assist individuals with disabilities; thank guests with genuine appreciation

Maintain confidentiality of proprietary information; protect company assets

Prepare and review written documents accurately and completely

Ensure personal appearance is clean and professional

What are we looking for?

To successfully fill this role, you should demonstrate the following:

3+ years’ experience as Guest Services Agent or similar

Opera PMS Experience an asset

High School graduation required

First Aid certification required

Ability to plan, prioritize and complete multiple projects in a timely manner

Ability to develop common sense solutions to everyday problems

Ability to develop and motivate staff to achieve goals

Ability to work with all employees to promote teamwork and co-operative relationships within and across departments

Ability to provide ongoing coaching to staff to enhance performance

Ability to stand, sit, or walk for an extended period

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds

Must be available to work varied shifts: including days, evenings, overnights, weekends & holidays

Full open availability from May through end of September

Perks

Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna, Home2

Suites)

An excellent work environment, with a focus on staff recognition and teambuilding

Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!


Increase/decrease your Search Radius (miles)



Job Posting Language