Night Audit

The
Night Auditor is responsible for hotel operations during overnight shift hours, focusing on Front Office operations, including night audit, maintaining hotel safety/security. The Night Auditor will be required to provide exceptional guest service, complete guest transactions, including guest inquiries, check-ins/outs, payments & work closely with the Accounting department to ensure account reconciliations are completed accurately. This position will report directly to the Front Office Manager.

To handle, guide and oversee all aspects of the arrival and departure process as it relates to the Front Office in accordance with the Hotel’s key standards.

Act as a resource for all Team Members when addressing guest service issues throughout the hotel.

Effectively resolve guest complaints ensuring the guests’ needs are exceeded.

Oversee emergency situations and make prompt decisions based on the best interest of our guest and establishment

• A background in Guest Services/Front Desk required, with previous Supervisory experience preferred.
• Proficiency in Microsoft Office programs, as well as Internet systems and a strong working knowledge of Room Master or Opera PMS systems.
• Must be a self-starter with demonstrated leadership ability.
• Professional, well organized, with excellent attention to detail.
• Ability to work within and promote an innovative and multi-tasked environment.
• Excellent communication skills, both written and verbal as well as excellent problem solving abilities.
• Strong interpersonal skills required.
• A passion for Guest Services and the proven ability for consistently anticipating guest needs.