Optometric Assistant - Part Time

Optometric Assistant - Part Time at FYihealth group

Job Description

This part‑time position (0–19 hours per week) operates Monday to Friday at the FYidoctors – Osoyoos clinic. The Optometric Assistant is the first point of contact for patients, providing front desk reception, pre‑testing, and retail sales of eyewear while maintaining a high standard of customer service.

• Welcoming patients into the clinic and fostering a positive patient experience.
• Checking patients in and out of the office.
• Communicating with patients in person, by phone, and by email.
• Managing appointment bookings, prescription printouts, billing and payments.
• Administering pre‑testing services.
• Educating clients about eyewear options, ensuring they receive value and quality.
• Assisting with the selection of frames to suit aesthetic and performance needs.
• Interpreting optical prescriptions as written by an optometrist.
• Performing frame and facial measurements for correct fit and positioning and making repairs and adjustments to returning patients' eyewear.
• Placing contact lens orders and assisting with fittings.
• Upholding excellent customer service standards.

• Previous optical experience is required.
• Experience in a customer‑facing retail environment is preferred.
• Passion for delivering exceptional customer service.
• High level of comfort using technology and computers.
• Great communication skills.
• Ability to multi‑task in a fast‑paced environment.

• Competitive wages with quarterly bonuses for qualifying clinics.
• Comprehensive benefits package including outstanding optical coverage.
• Rapid and continued growth in a challenging and rewarding environment.
• Workplace culture that fosters collaboration.
• Ongoing training and development opportunities.

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth, giving you a meaningful impact and the chance to have fun while doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

We aim to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is $19.19 hourly, considering factors such as experience, skills and qualifications. Base pay is just one component of our overall total rewards offering.

Location:

Osoyoos, British Columbia, Canada