Customer Service Representative

Job Summary

Reporting to the Operations Manager, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.

Monday to Friday; 8:30 am – 17:00 pm

2170 Matrix Cresent, Kelowna BC V1V 0C1

• Answers inbound customer inquiries via both phone queuing system and email
• Enters pick up requests into local dispatch systems
• Use AS400/LTL
  400 software to track/trace shipments
• Liaise with dispatch as necessary
• Help maintain a neat work environment which may include tidying up the lunch room occasionally
• Work with Dispatchers and Drivers to confirm delivery and pick up

• Maintain professional Customer Service oriented personality in all customer interactions
• Strong communications skills, both verbal and written
• Work well in a fast-paced team environment
• Strict attention to details
• Problem solving skills
• Proficiency with Microsoft Outlook, Excel and Word
• Transportation experience preferred but will train the right candidate

• Starting wage: $22.00/hour
• Comprehensive benefits package available including pension matching program upon successful completion of probationary period

Please email your resume to: with email title –
Customer Service Representative - Kelowna

Please note that the successful candidate will be subject to reference and/or criminal background checks prior to employment.

We thank all applicants, but only those selected for an interview will be contacted.

Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply.