Order Processing Coordinator

Safe Software is looking for an Order Processing Coordinator to join our dedicated Order Management team for a 12-month temporary contract.

As an Order Processing Coordinator, you will ensure accurate and timely processing of customer orders, manage updates in customer portals and tax systems, and help streamline workflows to enhance efficiency and customer satisfaction. If you thrive in a detail-oriented environment and enjoy optimizing processes, you'll fit right in.

The Order Management team at Safe Software is responsible for overseeing the sales processing workflow, ensuring invoices and payments from customers and partners are managed efficiently and effectively. This team plays a key role in ensuring accurate order processing, timely collections, and seamless collaboration with internal stakeholders like Sales, Finance, and Legal.

• Review incoming orders for accuracy and completeness.
• Input and maintain orders in Safe’s CRM system.
• Verify product, subscription terms, and pricing details to ensure correct billing.
• Work closely with Sales, Legal, and Finance to resolve order discrepancies and obtain missing information.
• Log all interactions and order details in the CRM.
• Identify opportunities for workflow improvements, including automation and better cross-team collaboration.

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

• 2-3 years of experience in order processing, billing, or operations.
• Proficiency in CRM systems (e.g. Hub Spot, Salesforce) and order management platforms.
• Experience with office applications (e.g. Google Suite).
• Basic understanding of financial concepts (e.g. invoicing, credit terms).
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and a high level of accuracy.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.

Desired skills /

Bonus points:

• Experience identifying and implementing process improvements.
• Proactive and willing to take initiative.
• Quick to identify discrepancies or issues and propose workable solutions.
• Strong aptitude for learning new technologies and tools.
• Ability to thrive in a fast-paced, dynamic environment.

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Flexible
  
  Working Hours:
  
  Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout ntain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Safe Software is an equal opportunity employer and we truly believe that…